The Best VoIP Service Providers for 2016 (October)

What makes a VoIP service worthy of being considered the best? We review, cover and compare the best VoIP providers tips and tricks.
We regularly check, compare and analyze the leading voice over ip and pbx services available on the market by overall performance, cost, ease of use and customer support.

New providers now added (as of October the 14th 2016) due to several recommendations and voip phone service

Best VoIP Services Summary

Make sure you read our Voice Over Internet Protocol Phone Reviews, reviewed and rated by our in-house team.
Choosing the right online phone for you is subjective, making this list more of a recommendation. Be sure you know your personal or company needs prior to sign up, or, request a free trial before making a commitment.
If you are asking yourself what is voice over ip, you should probably run a quick Google search. Internet phone services are not a new thing, but surely a growing market and an improving technology. Simply put, a voip phone is used for transmitting telephone calls over an Internet Protocol rather than PSTN.

Market experts estimates that more than 28 million individuals enjoy internet protocol phones and voice services, with an upward trend that indicates the figures will triple in the next 10 years, mainly due to corporate uses.

Leading internet phone service providers and other online software are catered for different needs, so be sure to take a look at our reviews.
Don’t hesitate to contact us in case you need further help. The list above represent our current choices and might change in the future, but be sure that these companies are reliable and trustworthy. See our recent Mitel review for an example of in-depth product review.

VoIP Providers and Why Would You Need a Service?

There’s a reason why thousands of businesses are saying goodbye to traditional phone lines in favor of voice over internet protocol alternatives – and that’s because of the sheer versatility offered by providers. Whether you’re brand new to business and hoping to make yourself available to clients, or if you’re an avid company owner in need of a support team to handle customer inquiries; there’s nothing quite as versatile.

With the internet being such an expansive database, it’s no wonder why people are turning to it for all of their communicative requirements. It’s not just businesses that stand to benefit from the features of an internet protocol service; there’s also the ability for individual users to keep in touch with friends and family members around the world – all without needing to pay hundreds of dollars a month on phone bills or mobile phone charges.

What Can these Services Offer that Phone Lines Can’t?

One of the main benefits relates to the ability to call via the internet, over a Wi-Fi or Ethernet connection. With over half of the world’s population now online, the ability to stay in touch with friends, family members, colleagues and clients is something that voice over internet protocol providers prioritize – and it’s easier now than ever before to enjoy correspondence online.
From text chat services all the way to verbal conversations – being able to get in touch with someone anywhere in the world at the press of a button is as simple as it is affordable. Many providers offer a variety of features that can’t be found within other services. Thanks to the latest advances in technology and state of the art software, these services can now be enjoyed by PC, laptop, Mac, smartphone and tablets users alike.vonage

With certain providers, it’s entirely possible to log into an account on a smartphone, take part in conversations that can involve two, three, or more individuals, and keep in touch with loved ones around the globe. As each provider will offer their own unique types of packages, it’s easy to decide on the right level of service for your needs, too.
There’s also no tie to a provider, and if you decide to switch between them, or even use two or more simultaneously – you can now do so quickly and easily, and without the obligation presented by phone line services.

In recent years, the natural appeal of using free services became apparent – after all, the internet as a whole supports the use of VoIP systems. Free services sprout and support IP calls using desktop computers, tablets, and personal phones. The main use for IP calls remains in the business and corporate level, although we are all utilizing VoIP using applications and even free software on day to day basis.

29 Responses to The Best VoIP Service Providers for 2016

  1. Maddie August 5, 2015 at 1:36 pm #

    Out of all of these, which do you personally recommend the most? I see that Vonage is the top rated by the general public but I am sure each provider has different “stand out qualities” and some may apply to me more than others! I am looking to use one of these for a small-med business (about 25 people)

    Your comment is awaiting moderation.

    • Hey Maddie September 24, 2015 at 11:13 pm #

      The fact is that there are many businesses, about the same size as yours, that are using the service. I’ve contacted a few that I know of and they seem generally very happy. It allows them to protect their calls and make sure that they are taken away from external threats. Also, one company hired contractors. This made it really easy for them to ensure the connection.

    • Josh February 9, 2016 at 11:10 am #

      I’ve been using Mitel’s business solutions service and i’m overall happy. Is it the best voip service out there? not sure, it also depends on your specifications – business use, personal, in-corp solutions etc…
      From all the leading voip service providers, i’d choose Mitel or Vonage. As you mentioned your business uses, perhaps give them a call to see what exactly they offer, and if there’s a free trial.

      Good luck.

  2. John Bantila Wood August 5, 2015 at 1:36 pm #

    I have used Nextiva before and I can say from firsthand experience that it is underwhelming at best! I definitely think that they are one to be avoided. Thanks for the other options though.

    • VoipInsider September 24, 2015 at 11:13 pm #

      I’m sorry to hear about your bad experience with the service. I guess that’s why they are so badly rated, compared to the others that are on this website. While I not agree with your statement fully, I do see where you are coming from. I’ve read the review too and I think that it’s spot on. The biggest problem is that they are not even giving your money’s worth.

    • Honest Joe January 4, 2016 at 12:53 pm #

      Hey Banita, what did you end up using?
      I did write about my experience, but am looking for a reliable free viop phone service. Back in the day, there was a free phone app called Viber which offered good quality phone calls. I know they have been acquired but not quite sure where they stand today – would love for someone to share some info! Been reading too much Voip reviews latley

  3. Rob August 5, 2015 at 1:37 pm #

    Great list, you definitely have some good options on here. Ratings are not everything, though; different people like different things. Some providers will be horrible for one person but another will love said provider. I think next time you should add a bit more information!

    • VoipInsider August 9, 2015 at 4:09 pm #

      Hi Rob, can you point out some of the providers you were not happy with, and specify what was wrong with them?
      Obviously, like any other service or product out there, there are pluses and minuses for everything, and personal liking is a thing. The list above represents the main providers with positive feedback and general market leaders.

  4. Charlie Webber August 9, 2015 at 4:04 pm #

    Thank you for the great list. There are several other options worth mentioning, even something like Skype.. Either way, I appreciate it and will take a hard look. I am using a service already but always looking to improve on services & prices.

    • Barb August 9, 2015 at 4:11 pm #

      I agree, some of the included are Jive (which is huge in large businesses) and Ooma. I am personally used to Jive, bus as an employee, so I am not sure about the pricing and overall support / maintenance.

    • Admin September 23, 2016 at 6:55 am #

      Thank you for taking the time and letting us know on what to improve.
      We are doing our best to include new reviews, news about the industry and of course improving our overall site.

      We are introducing major changes soon, so be ready!

  5. Thank you August 9, 2015 at 4:14 pm #

    I have not heard about any of these except for Vonage and Mitel, and judging by their rating that may be for a good reason! I actually had a bad experience with Mitel in the past, but I am willing to give the other ones a shot, (like Vonage or even 8×8). It’s good to have options to choose from. Thanks.

    • Mahtil Jaumel September 24, 2015 at 11:15 pm #

      Both of them are great services. You can use them both for your company or for personal use. The reviews are a bit over-exaggerated, as are the ratings, but the ordering of the services is spot-on.

    • Just being honest September 24, 2015 at 11:16 pm #

      I don’t think that Voip is that great at all. There are mobile phones, there are computer viruses. My point is that you can always be tracked and that you will never be secure. Recently I read about a bug in Kaspersky that made your computer more vulnerable to certain attacks. Taking the fact that this is an antivirus program, you can see that things are not well. Just use Skype, it has the same effect anyways.

  6. Cristina J. November 26, 2015 at 11:47 pm #

    DON’T! I literally just left Nextiva after months of struggling to finalize my contract. They are possibly one of the most overcomplicated VOIPs I’ve ever come across. I run a small business, so I chose them based on their cost. They are affordable… at first. By the time you realize how bad their call quality is, you’re already needing to pay twice as much to upgrade. Even that didn’t seem to help much. My advice to you is to stick with Mitel, or upgrade to Vonage.

    • Alison Carlson December 2, 2015 at 5:18 pm #

      @Cristina – thank you for sharing, that sounds like a terrible experience. Did they give you your money back? I assume it took longer than 30 days because I noticed that they offer a guarantee. I decided to stay with Mitel in the end. Vonage look good but I’m just so used to Mitel at this point.

    • Josh February 9, 2016 at 11:14 am #

      Hey Christina, I’ve also heard some bad reviews about the company, and I thank you for sharing.
      Since you have moved to using a different provider, care to share your experience with them?


  7. Jamie Stansbrook December 1, 2015 at 11:16 am #

    Personally, I couldn’t operate my business without Mitel. I did have a few hiccups with them at first, but this was down to my inexperience in using VOIPs. As soon as I got my head around the interface, everything else fell in to place. I like that they let me customize my features and it is great being able to stick to a specific bill every month. My only complaint is that they don’t reward loyal customers as much as they could. Maybe a month off once in a year?

    • Alison D. Carlson December 3, 2015 at 12:47 pm #

      @Jamie – what did you have trouble with? For me it was the installation. I didn’t realize until too late that my hard drive was nearly full. I had to get my son to clear a whole load of ‘cookies’ and then that freed up the extra space that I needed. I use Mitel daily now, but I’m thinking of switching to Nextiva. Does anyone has any experience with them that they could share please? I’ll hold off until I get a little feedback.

  8. Honest Joe January 4, 2016 at 12:48 pm #

    Let’s be honest, there are better, more versatile voice over internet protocol services available. Nextiva are worth considering if you’re on a budget and don’t expect too much from your features and functions, but the time and money may be better spent on another service altogether. The user interface takes time to learn, the functions are somewhat lacking – and the cost to upgrade to a better service (albeit still lacking when compared to the competition), can be quite costly on a monthly basis.

    • Gal B. January 28, 2016 at 2:14 pm #

      I honestly o not understand why anyone would pay for premium services when he can use Skype, Jive and the likes for free?
      Are these services geard specifically for business voip purposes?

    • VoipInsider September 23, 2016 at 6:33 am #

      Hi Joe & Gal, thank you for commenting and taking an interest.

      Basically, as stated in the articles and services comparison, the comparison are mostly geared towards business and corporate uses.
      Of course, there are services we all use and love that use Internet Protocols to transfer voice, even WhatsApp and Viber which I personally use daily.

      Each provider serves a different need and niche.

  9. Bradley Bartel February 2, 2016 at 11:19 am #

    I’m so glad that Nextiva wasn’t as highly ranked as they are on other sites. I had a terrible experience with them and I was starting to feel alone. I’m still waiting for a refund after being charged for 2 months that I wasn’t even in the country for!

    • Marcie February 6, 2016 at 6:33 pm #

      Bradley, you definitely aren’t alone! I left Nextiva at the end of 2014, and they were still billing me right up until summer 2015! I had to chase them to remind them about my refund but they did so in the end… a little too late for my liking, but I’ve moved on to Vonage now so that will help to cover the cost for half a year. Let me know how your refund goes, I can give you the name of one of their superiors if you don’t hear a response and that should get them working.

  10. Jeremy Donoughue – Kansas February 9, 2016 at 11:58 am #

    I actually run a business with 36 members of staff, and at least a third of them are using Ring Central at any given time without disruption. The service does slow down a little at about 6pm local time, but the internet seems to in general if I’m honest. I also really enjoy access to so many features without a ridiculous price tag. The only thing that I’d improve is that general sluggishness, but it’s not a deal breaker by any means.

  11. Jackie H February 15, 2016 at 2:11 pm #

    Thanks guys, I actually went with 8x8Inc after your review. I like their price plans and their customer support are very friendly. I was going to go with Vonage, but they were a little too pricey for me. With 8×8 my business has picked up, so I’m hoping to switch to Vonage in the near future as they seem to offer the fullest services. Has anyone made the switch already? If so, are there any techniques to make the transition as easy as possible? Any features that I might miss after using 8×8? Advice and info would be great! Thanks in advance.

  12. Charlie Hefford February 17, 2016 at 5:54 pm #

    Is it just me, or should Mitel actually be one above Ring Central? I know that the score is fairly close, but I’ve used both and Mitel was actually a little better. The only issue that I had was when I tried to upgrade my package and got my account cancelled instead – but that was my own fault. This is just opinion, what do the mods think?

    • VoipInsider September 24, 2016 at 7:44 am #

      Hi Charlie, we are currently looking into re-ordering the list as of the latest update was a few months back.
      Thank you for the personal input.

      By the way, be sure to see our Vonage review as well.


  13. izy March 19, 2016 at 7:57 am #

    Nextiva – what a joke. I was a Nextiva customer for several years. Then the service kept going out, and their technical support simply would not get back to me. Here I am running a business and these clowns think it was acceptable to not assist me for 5 days? I started using AT&T for a year, then their rates went way up and I am shopping for a new VOIP provider. One thing I now, it will not be Nextiva.

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